If you are not completely satisfied with your purchase send an e-mail to "email@example.com"
with the order number written in the subject and tell us your reason for the return.
We always carefully check all the products before shipped, but if you believe that the product is defective or failed, contact us for assistance.
N.B. (please note): it is possible to request a return within 30 days of purchase; returned items will only be accepted if unworn and in their original condition; the shoe box is also part of the purchased item, so please always double your returns.
In the event of a return outside Italy, the cost of shipping will always be charged to the customer.
All items will be checked upon return and a full refund can only be paid if handled properly (if it follow the above points).
If the goods purchased and returned do not reflect the previous points, it will be sent back and the shipping costs € 5.00 will be at your expense.
- Return shipping for orders over €100,00 are free.
- For return shipments of orders below € 100,00 the cost of the shipment is € 5,00.
You will be refunded by the same payment method that you choose to bought the order.
Please notice that the processing time for refunds can take up to 15 working days.